General conditions

TERMS & CONDITIONS FOR PROPERTIES IN IRELAND

Booking Deposit:

A non-refundable booking deposit of 30% (reduced at certain times of the year) of the total rental cost of the property plus a non-refundable €53 booking fee is required at the point of booking.

Trident Holiday Homes reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on-line booking is made to pay the balance of the booking deposit required. Callers who book via call centre via our reservations department will be required to pay the increased booking deposit at the point of booking.

Balance of Payment:

Full payment of holiday home rental must be made to us, no later than eight weeks prior to the rental commencement date.

We will send you an email 7 days before your balance is due to remind you that your balance will be automatically collected from the card you provided at the time of booking on the balance due date. After we process your payment then you will then receive a receipt for the balance paid and details of how to collect the keys of your holiday home.

In the event of us being unable to process your card to collect the balance due you will receive an email notification to update your card. If we do not receive updated card details at this stage your booking will be cancelled and your deposit retained.

In the case of special offers the balance due date may differ.

 

Call Centre: +353 1 201 8440
Monday to Friday: 9.00 AM – 5.30 PM

Change to Your Booking:

In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €25. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.

If you wish to change date/location and we can facilitate you please note that -

i) if your chosen date/location is priced high you will need to pay the difference plus the administration charge

ii) if your chosen date/location is priced lower we will issue you a voucher for the difference less the administration charge.

Method of Payment:

We accept payment by Debit or Credit Card, Pay Pal or Bank Transfer. Payments by cheque or Postal Orders are not accepted.

Upon making a card payment (Mastercard, Visa, Debit, Revolut, etc..) you are giving Trident Holiday Homes authorisation to send instructions to the financial institution that issued your card to take payment(s) from the card account in accordance with the terms and conditions stated on this website.

Cancellation by Customer:

In the event that you wish to cancel your holiday home reservation, the following charges will apply:

On all reservations:  Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €53 to cover administration & credit card costs.

8 - 4 weeks before date of arrival:  In all cases the Booking Fee is non-refundable, 50% of the total booking value (Excluding Booking Fee) is withheld plus €53 administration fee. 

4 - 2 weeks before date of arrival: In all cases the Booking Fee is non-refundable, 75% of the total booking value (Excluding Booking Fee) is withheld plus €53 administration fee. 

Less than 2 weeks before arrival date: The Booking Fee is non-refundable and 100% of the total booking value

We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday. All refunds to credit cards incur a 2% charge for bank charges.

Major Changes to Your Holiday:

Occasionally, we have to make major changes to the price or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either:

1. Accept the new arrangements offered by us; or
2. Cancel your holiday with us and receive a full refund of all monies paid.

Force Majeure:

If as a consequence of “Force Majeure”, Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for Accommodation (excluding any amounts paid for Booking Fees) to another holiday taken at the same location within 12 months of your booked holiday.

We will also waive 50% of the applicable booking fee on any new booking. However, the client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday. 

In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, epidemics, health risks, destruction or damage to holiday accommodation, water or electricity supply issues, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Trident Holiday Homes acting as Agents even with all due care, could not foresee or forestall.

Utility Charges:

Gas, heat and electricity are extra charges and depending on where you stay there are different ways this is paid. 

Fixed Daily Charges - some properties charge set daily amount which varies on the time of year. These can either be paid on booking or locally depending on the location and will be detailed in your receipt if paid on booking or locally on departure.

Meter Reads - some properties charge by reference to meter reads at prevailing rates for gas/electricity with the amount consumed payable on departure to the Property Manager.

Pre paid Meters - some properties have 'Pay as you Go' meters where guests are responsible to top up  locally.

Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. Breakdown of these charges are available from the Owner/Property Manager.

Utility contribution - At some Properties you will be charged a non refundable Utility contribution of €40. In houses with prepaid electric meters we will apply €40 credit to your meter on the firsy day of your stay and Guests are responsible to top up the meter locally as required. In properties with no such pre paid meters the €40 paid on booking will be deducted from the total calculated costs locally and Guests will be responsible to pay the balance.

Mandatory Security Deposit:

A minimum refundable security deposit of €200 (per property) must be paid prior to check-in to your holiday home to the local Property Manager. This is taken over the phone by pre authorising your credit card when you call the Property Manager to arrange your arrival time 48 hours in advance of arrival.

In some locations and at certain times of year this can increase to €500 (per property) which must be paid prior to check in of your holiday home. Refusal or inability to pay this prior to check-in is grounds for us cancelling the booking without any refund of any monies paid to date.

All payments will be pre-authorised on your debit or credit card upon arrival and automatically released off your card 28 days after it is taken.

Failure to leave the accommodation in a clean and tidy condition at the designated departure time may result in the loss of all or part of your security deposit. We also reserve the right to deduct the cost of any breakages or damages against the Security Deposit.

When a rental is for longer than one week, cleaning of the house during rental must be requested from the local Property Manager and a fee may apply.

We reserve the right to charge in advance of arrival an increased mandatory security deposit of €500 at certain times of the year for examples during festivals, during certain sporting events and New Year’s etc. You will be contacted about this prior to arrival. In the event that a customer does not wish to pay this security deposit in advance then we reserve the right to cancel their booking and refund all amounts paid less the booking fee of €53 ( €49 to 1.10.22) . Please note we do not take cash mandatory security deposits due to security concerns.

We reserve the right to hold onto the security deposit paid in the event of the house been used for a party or event which causes inconvenience to occupants of nearby houses irrespective of whether any damage was caused to the house booked. We do not allow the staging of parties with gatherings in excess of the stated house occupation unless otherwise agreed and reserve the right to withhold the security deposit if such an event is staged in a house booked with us.

Arrival & Departure Time:

You must call your local Property Manager/Owner with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your Property Manager/Owner in correspondence which was emailed to you when final payment was made, ‘Subject: Directions & Key Collection Arrangements’.

Specific arrival and departure times are outlined in the above-mentioned correspondence. Our normal arrival time is 5.30pm but this can vary by Property.

Failure to notify the local Property Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Right to Decline:

Trident Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.

In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

The Company reserves the right to decline a booking for reasons of been required to be in compliance with Government regulations regarding self-isolation of Guests travelling from outside Ireland as many of our homes are not suitable for self-isolation purposes.

Behaviour:

Trident Holiday Homes reserves the right to decline and / or terminate a booking if its believes that nature or purpose of the booking proposed by the Guests seeking to occupy a property either prior to or during a holiday is inconsistent and not suited to the nature and of location of the property and may be inconsistent with the safety, peaceful enjoyment or well-being of other occupants in nearby properties.

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.

Bringing your Pet on Holiday:

Please note dogs are only accepted in specific properties and your dog will not be accepted without prior notification in writing and confirmation. Please be advised that we do not allow breeds of dogs in our holiday homes that are listed under the ‘Control of Dogs Regulations, 1998' and any subsequent legalisation. It is the duty of the person booking the holiday home to ensure compliance with this.

If you have reserved a pet friendly holiday home charges apply, payable on site to the local Property Manager/Owner. Prices vary per property from €20 - €85 per booking, maximum 2 pets per booking. Dog(s) must be stated when you initially book your property so it can be noted on your booking. The behaviour of any dogs in a holiday home is the sole responsibility of the person booking the holiday home.

Liability:

Trident Holiday Homes, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the local Property Manager immediately. Failure to register a complaint while on site will invalidate a future claim. Failing a satisfactory solution, you should contact Trident Holiday Homes by completing a Guest Feedback Form which can be accessed here within 14 days of departure.

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

Bed Linen & Towels:

Bed linen is supplied free of charge in all of our properties.

Towels are not supplied but are available for hire in most of our holiday homes. Towels are subject to a charge of normally €3 - €6 per set.

When a holiday home is rented for more than one week, you may liaise directly with the local Property Manager if fresh bed linen and towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Cots and highchairs are available but must be booked in advance, please note charges may apply in some locations. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us by dialling +353 (0)1 201 8400. 

Special Requests:

Requests for specific houses, etc. must be made at time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.

Disabled Persons:

It shall be the consumer’s responsibility to disclose, prior to booking, to Trident Holiday Homes any physical or mental conditions of a member of the party which may be relevant. Trident Holiday Homes reserves the right to decline or provide a holiday for a disabled person where in our mind; the holiday home would be inconsistent with the special needs of a disabled person.

Group Bookings:

Trident Holiday Homes does not accept bookings from groups of parties if its believes that nature or purpose of the booking proposed by the Guests seeking to occupy a property either prior to or during a holiday is inconsistent and not suited to the nature and of location of the property and may be inconsistent with the safety, peaceful enjoyment or well-being of other occupants in nearby properties unless otherwise agreed in writing.

We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure that the booking was a Group Booking – Guests from different families travelling and staying together in one or multiple properties.

For group bookings, the refundable mandatory security deposit per house booked must be paid prior to arrival to our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the local Property Manager/Owner has confirmed to us that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 house.

 Age Restrictions:

No guest under the age of 18 can book a Trident Holiday Homes property. Guests under the age of 18 must be accompanied by at least one person over 18 years of age.

Confirmation of Bookings:

All bookings are subject to availability. In the unlikely event of us been unable to allocate you the house that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.

Trident Holiday Homes Gift Voucher:

Cash Gift Vouchers can only be redeemed in EURO.

Cash Gift Vouchers can only be used to book an Irish property listed on our website.

Cash Gift Vouchers are valid for 5 years from date of purchase.

By purchasing a Cash Gift Voucher, you accept our terms and conditions in full listed on our website www.tridentholidayhomes.ie/general-conditions.

How do I redeem my Cash Gift Voucher?

Once you have selected a holiday home you wish to book simply call us on +353 1 201 8440 and mention the ‘code’ noted on the voucher to complete your booking.

 Special Offer Terms & Conditions:

• All special offers run independently of each other and cannot be used in conjunction with another offer for the same booking, therefore only one offer can be used per booking.
• Special offers are applicable to holiday bookings only (terms of less than 5 weeks) and cannot be used on long-term rentals. All enquiries related to long term rentals are dealt with separately by the Trident Holiday Homes long term rental team.
• Special offers are available in properties that are participating in such offers which will be clearly listed.
• All special offer bookings are subject to availability and some featured locations may be subject to reduced availability at certain times of year including festivals and race weeks.
• Special offer discounts are applied to the rates quoted in the Trident Holiday Homes rates and excludes utility charges, booking fees and any other additional charges.
• Special offers apply to a maximum of 2 houses per booking. Requests for more than 2 houses at a special offer rate will be dealt with on application through our call centre +353 (0)1 201 8440.

• Please note a number of holiday homes which feature on our website are allocated by private owners. From time to time an Owner may offer a discount on their website. If you find a property cheaper on the Owners website, we are happy to match that rate for the same arrival and departure dates. Only one promotional code may be used per booking.

Promotional Code - Promo Code

• Only one promo code is applicable per booking.
• Promo codes can only be used when making an online booking via our website www.tridentholidayhomes.ie. You are not allowed use a promo code via the Trident Holiday Homes call centre.

Coronavirus (COVID-19):

We wish to advice you that our normal terms and conditions listed above still apply in regarding to COVID-19. This will be reviewed should the situation change, if you have any queries regarding Coronavirus (COVID-19) please refer the HSE website, click here.

Owner Recruitment - Refer a Friend or New Owner Reward Scheme - €100 All4One Gift Card:

Refer a friend; If your property is currently listed on our website and you take the time to refer a friend who successfully signs up to our website, we will send you and the new recruit a €100 All4One Gift Card. However, to avail of this reward we must receive allocation and live availability for peak season, June to September along with the off-peak months of the year, September - May, read more here.

New owner reward; Once you have listed your holiday home on our website we will send you a €100 All4One Gift Card. However, to avail of this reward we must receive allocation and live availability for peak season, June to September along with the off-peak months of the year, September - May, read more here.